ISO 9001:2015

The Importance of Existing Customers

I recently left the gym that I had been a member of for 7 ½ years and the process made me think about how important our existing customers are and of course how this relates to a quality management system!

Read more

Auditor Independence

Referring to ISO 19011 criteria, is it conforming if internal auditors who are the head of their division audit the other divisions, even if the head of all of the divisions is the same person?

Read more

Tour De Monte Rosa Post-Hike

I’m back! And I have to say thank goodness for that (and I’m being polite)! Was it tough? Absolutely! There were times I just wanted to pack up and go home believe me.

Read more

Our Students Question?

Does ISO have anywhere in their system a standard template for writing down all non conformance's? Something that would cover all three ISO standards?

Read more

Audit Leadership & Commitment

ISO 9001 and 14001 Standards have always had a level of Top Management commitment requirements, however with the introduction of the High Level Structure (HLS) for management system standards and the recent releases of ISO 9001:2015 and ISO 14001:2015 there is now more emphasis on the demonstration of leadership and commitment.

Read more

Tacit Knowledge

Tacit knowledge which is the kind of knowledge that is difficult to transfer to another person by writing it down or simply just verbalizing. It takes practice, time and experience to master.

Read more

Think Tank 9 | Competence

When an organization is required to take actions to acquire the necessary competence of person(s) doing work under its control, these actions may be which of the following?

Read more