ISO 9001:2015

The Importance of Existing Customers

I recently left the gym that I had been a member of for 7 ½ years and the process made me think about how important our existing customers are and of course how this relates to a quality management system!

Read more

Auditor Independence

Referring to ISO 19011 criteria, is it conforming if internal auditors who are the head of their division audit the other divisions, even if the head of all of the divisions is the same person?

Read more

World Quality Day!

Happy World Quality Day! We are celebrating 100 years of Quality and the Chartered Quality Institutes (CQI) centenary.

Read more

Management System's, What needs to be documented? Part 1

This is always a hot topic in the classroom training environment. Some students really struggle with understanding why the Standards do not ‘require’ some clauses or processes to be documented. To help all of us to understand the requirements for documented information we need to understand a few core terms and definitions first.

Read more

Scope of the organization

The High Level Structure (HLS) for management systems (which could be ISO 9001:2015, ISO 14001:2015 and the pending ISO 45001), states the following requirements for clause 4.3,

Read more

Audit Leadership & Commitment

ISO 9001 and 14001 Standards have always had a level of Top Management commitment requirements, however with the introduction of the High Level Structure (HLS) for management system standards and the recent releases of ISO 9001:2015 and ISO 14001:2015 there is now more emphasis on the demonstration of leadership and commitment.

Read more

Tacit Knowledge

Tacit knowledge which is the kind of knowledge that is difficult to transfer to another person by writing it down or simply just verbalizing. It takes practice, time and experience to master.

Read more