Our Students Question?

By: Auditor Training Online | Posted 11 Jun 2019

Our Students Question?

Does ISO have anywhere in their system a standard template for writing down all non conformance's?   Something that would cover all three ISO standards?

RESPONSE:

There is no set template for writing nonconformances and I’ve come across quite a few different ones over time J

I’ve had a look in ISO 19011:2018 Guidelines for auditing management systems and have found some guidance though.

I particularly like A.18.3 Recording nonconformities above as it describes what is required when recording (or documenting) a nonconformance:

 

  1. Description of or reference to audit criteria

An example of this could be – ISO 9001:2015, Clause 9.3 Management review states that the organization shall retain documented information as evidence of the results of management reviews

 

  1. Audit evidence

An example of this could be – While the organization’s Director stated that a management review meeting is conducted every 6 months, there was no documented information (records) of the results of these being conducted or the associated outputs.

 

  1. Declaration of nonconformity – Nonconformance

 

  1. Related audit findings, if applicable

This could be other information that is relevant to the finding, An example could be – Monthly team meetings are conducted with some of the input requirements included, however top management is not always present

 

This would mean that if you put all of these ‘examples’ together we would have the layout of a nonconformance reading like this:

 

ISO 9001:2015, Clause 9.3 Management review states that the organization shall retain documented information as evidence of the results of management reviews

While the organization’s Director stated that a management review meeting is conducted every 6 months, there was no documented information (records) of the results of these being conducted or the associated outputs

Nonconformance 

Monthly team meetings are conducted with some of the input requirements included, however top management is not always present

 

You can make it pretty with a table if you like, or different font, or even headings, or change the order but essentially this is a good way of laying out a nonconformance.

 

A 18.4 Dealing with findings relating to multiple criteria (screenshot above) might cover what you were asking with regards to ‘something that would cover all three ISO standards’.  This does occur of course when there are common criteria across all Standards.  So, if I was conducting an audit against ISO 9001, 14001 and 45001 the above example nonconformance could be raised against all 3 Standards.  The change would be in the section a) Description of or reference to audit criteria.  Instead of just referencing ISO 9001, it would include all 3 Standards.  The Clause number is the same so this would stay the same.