Download Free Audit Checklist

Train your team anywhere, anytime! Contact us now about our corporate packages!

We offer LIVE Virtual Instructor-Led Training! Enrol Now!

Streamline Your IMS With Our Gap Analysis Tool - Download Your Free Tool Now!

Approx Course Duration *:Approx 3 Hours (Access to content for 12 months)
Access to Course Content:18 Months from the date of enrolment
Qualification/s:Customer Service
Certificate Type: Statement Of Completion
CPD Hours:3 Continuing Professional Development Hours

100% Online Learning

Are you a customer service professional? 

Are you sick of fitting your Professional Development around other people's schedules?

Have you been looking for a quick and enjoyable way to complete some Customer Service training?

It sounds like our Customer Service Professional Development suite is exactly what you are looking for.

Start and study anywhere, at any time that suits your schedule. 

Enrol today!

Topics include:

  1. Customer Service Success 
  2. Excellence in Customer Service 
  3. Mastering the Telephone - Basic Skills 
  4. Telephone Etiquette 
  5. Identifying and Exceeding Customer Needs 
  6. Vulnerable Customers 
  7. Is the Customer Always Right? 
  8. Five Steps to Problem-Solving and Diffusing Upset Customers 
  9. Complaint Handling 
  10. Handling Customer Complaints 
  11. Customer Loyalty
No prerequisites required

Course details:

  • icon
    Online Self-Paced
  • icon
    Approx 3 hours full-time study*
  • icon
    Statement of Completion
  • icon
    No prerequisites required

* All ATOL courses are delivered in such a way you can work through them at your own pace, the actual time to complete the training may change depending on the individual learners' experience and/or learning style