Customer Service

  • Duration: Approx 3 Hours
  • Qualification: Statement of Completion
  • Prerequisites: No
  • Course fee: $185.00 (USD)
  • For more information regarding group/corporate training solutions visit our corporate training page

100% Online Learning

Are you a customer service professional? 

Are you sick of fitting your Professional Development in around other people's schedules?

Have you been looking for a quick and enjoyable way to complete some Customer Service training?

It sounds like our Customer Service Professional Development suite is exactly what you are looking for.

Start and study anywhere, at any time that suits your schedule. 

Enrol today!

Topics include:

  1. Customer Service Success 
  2. Excellence in Customer Service 
  3. Mastering the Telephone - Basic Skills 
  4. Telephone Etiquette 
  5. Identifying and Exceeding Customer Needs 
  6. Vulnerable Customers 
  7. Is the Customer Always Right? 
  8. Five Steps to Problem-Solving and Diffusing Upset Customers 
  9. Complaint Handling 
  10. Handling Customer Complaints 
  11. Customer Loyalty

This course costs $185.00 (USD)

Course fees include:

  • Course access 24/7 worldwide
  • Access to the online support
  • Certificate issued electronically on completion
Enrol Now
There are no prerequisites for this course