| Approx Course Duration *: | Approx 3 Hours (Access to content for 12 months) |
| Access to Course Content: | 18 Months from the date of enrolment |
| Qualification/s: | Customer Service |
| Certificate Type: |
Statement Of Completion |
| CPD Hours: | 3 Continuing Professional Development Hours |
100% Online Learning
Are you a customer service professional?
Are you sick of fitting your Professional Development around other people's schedules?
Have you been looking for a quick and enjoyable way to complete some Customer Service training?
It sounds like our Customer Service Professional Development suite is exactly what you are looking for.
Start and study anywhere, at any time that suits your schedule.
Enrol today!
Topics include:
- Customer Service Success
- Excellence in Customer Service
- Mastering the Telephone - Basic Skills
- Telephone Etiquette
- Identifying and Exceeding Customer Needs
- Vulnerable Customers
- Is the Customer Always Right?
- Five Steps to Problem-Solving and Diffusing Upset Customers
- Complaint Handling
- Handling Customer Complaints
- Customer Loyalty
No prerequisites required
Course details:
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Online Self-Paced
-
Approx 3 hours full-time study*
-
Statement of Completion
-
No prerequisites required
* All ATOL courses are delivered in such a way you can work through them at your own pace, the actual time to complete the training may change depending on the individual learners' experience and/or learning style
NO PREREQUISITES